Shipping Policy

Last updated: August 13, 2026

At Ndong Store, we are committed to processing and delivering your order as quickly and safely as possible. This Shipping Policy explains our delivery times, order processing, shipping, and other important information regarding your purchase.

1. Order Processing

All orders are processed after payment has been successfully received and confirmed.

Orders are normally prepared for shipment promptly, and customers will receive shipping information once their order has been dispatched.

2. Delivery Time

Estimated delivery time: 3–5 working days.

Delivery times are estimates and begin once the order has been processed and shipped. Working days generally exclude weekends and public holidays.

While we make every effort to meet the estimated delivery period, occasional delays may occur due to circumstances outside our control, including:

• Customs clearance

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Incorrect or incomplete delivery information

• Carrier-related delays

• Other unforeseen circumstances

3. Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where available.

Customers are responsible for providing an accurate delivery address and valid contact information when placing an order.

4. Delivery Address

Please carefully verify your shipping address before completing your purchase.

Ndong Store cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from an incorrect, incomplete, or outdated delivery address provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to assist you before the order is dispatched.

5. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer service team with your order number.

We will work with the shipping carrier to investigate the shipment and provide you with an update.

Please note that delivery dates are estimates and are not guaranteed in circumstances outside Ndong Store's control.

6. Damaged Packages

Please inspect your package when it is delivered.

If your order arrives visibly damaged, we recommend documenting the condition of the package with photographs and contacting Ndong Store as soon as possible.

For damaged or defective products, please provide your order number and photographs or other relevant information so that we can assess the issue and assist you.

7. Incorrect or Failed Delivery

If a package is returned to Ndong Store because the customer provided an incorrect address, failed to accept the delivery, or otherwise caused the delivery to fail, additional shipping charges may apply for reshipment.

8. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.

Unless explicitly stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

9. Shipping Costs

Applicable shipping costs, if any, will be displayed during the checkout process before the order is completed.

Shipping costs may vary depending on the destination, order size, weight, and shipping method.

10. Contact Us

If you have any questions regarding your order or its delivery, please contact Ndong Store through the contact details provided on our website.

Contact Us 

Phone: +1 240-755-7772